How to win customers and keep them for life;Michael Leboef
The success of any business depends on knowing the answers to these important questions: Why do some people buy once…and never return? Why do some people become strong, steady customers? How do you turn an angry or complaining customer into a happy and satisfied one? What are the five best ways to keep customers coming back? From Michael LeBoeuf, the best selling author of Working Smart and the audio programs Working Smarter, Imagineering, and The Perfect Business, comes How to Win Customers and Keep Them for Life. With a hardhitting, action-ready rewards-and-incentives ideology, this is the ultimate program to building a successful business through customer satisfaction.
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Marketing: A Guide To The Fundamentals (The Economist) by Patrick ForsythKSh2,500.00Add to cart
The late great Peter Drucker defined marketing as “looking at the business through the customers’ eyes.” Even though organizations are becoming increasingly customer-focused, marketing is still one of the most misunderstood areas of business.
This guide explains what marketing is and the techniques marketers use. Topics covered include:
– The marketing mix
– Pricing policy
– Different methods of market research
This guide to the fundamentals will be invaluable for anyone aiming to excel in a customer-focused organization
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The compound effect;Darren HardyKSh1,950.00Read more
The compound effect is the strategy of reaping huge rewards from small, seemingly insignificant actions. You cannot improve something until you measure it. Always take 100 percent responsibility for everything that happens to you.
Musings of a bachelorette;Elove PoetryKSh650.00Add to cart
Shiri Golan is smart, intelligent, and successful—top media girl, and owner of Golan Technologies that’s hired to develop stealth software for the Kenya Defence Forces fighter jets—but she isn’t as smart when she falls in love with a Catholic priest and skeletons crawl out of her perfect man’s closet hauling with them betrayal, a dark past, and deadly secrets.Hurt, betrayed, and vengeful, Shiri finds herself caught between forgiveness and justice and fighting her father’s secret Jewish movement that aims to establish a New World Order and control the whole world.
Kiss That Frog!: 12 Great Ways to Turn Negatives into Positives in Your Life and Work by Brian TracyKSh1,595.00Add to cart
Kiss That Frog! contains a series of practical, proven, easy-to-apply ideas and strategies that anyone can use to change their thinking from negative to positive.
The ideas in this book are based on more than 100 years of writing and research in psychology and psychotherapy and are presented in an easily digestible form that goes directly to the root of the reasons why people feel negatively about themselves and about various factors in their lives.
Every idea and instruction in this book has been tested and proven in the crucible of real life experiences, both by the authors (Brian Tracy and Christina Tracy Stein) and by the millions of other people worldwide whose lives have been positively affected by these simple principles.
Buy cheapest book, Kiss That Frog!: 12 Great Ways to Turn Negatives into Positives in Your Life and Work by Brian Tracy at best price in Nairobi, Kenya
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An unmarked grave By Winfred Kawira MicheniKSh1,090.00Add to cart
The Unmarked Grave and Other Stories is a collection of mostly factual stories and a few fictitious ones handed down to me by my late grandmother. Though fictional, there’s a clear lesson that’s still applicable in our modern day society. All other factual stories eg The Wingless Butterfly, Killed by Love and Holier Than Thou happened in the author’s life and environment. The author’s keen eye and ear are always on the ground, and therefore, by documenting all those unfortunate events requires the society to acknowledge them and act on them to get an amicable solution.
Everyone is sure to relate to one or two stories either directly or indirectly. The choice of diction is relatively simple and downright accurate and descriptive. Once you embark on reading the text, you will not be able to put the book down.
Dedan Kimathi The Real StoryKSh990.00Add to cart
“To most people, Dedan Kimathi, the man who led the Mau Mau movement in Kenya’s forests in the 1950s to win freedom from the British Empire, has remained a shadowy and enigmatic figure.
Attempts to portray his heroic and fascinating life have produced varying results, ranging from historical distortion to artistic idealism.
By Sam Kahiga