The Toyota Way to Service Excellence: Lean Transformation in Service Organizations book By Jeffrey K. Liker Karyn Ross
KShs2,995.00
The Toyota Way to Service Excellence: Lean Transformation in Service Organizations book By Jeffrey K. Liker Karyn Ross. The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way.
2 in stock
The Toyota Way to Service Excellence: Lean Transformation in Service Organizations book By Jeffrey K. Liker Karyn Ross
The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way.
A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you’ll learn how take advantage of all Lean has to offer.
With this book as your guide, you’ll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing.
Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean.
Buy The Toyota Way to Service Excellence: Lean Transformation in Service Organizations By Jeffrey K. Liker Karyn Ross affordable price in Nairobi, Kenya.
Book Available in kenya| Online bookstore| Kenya’s leading bookshop|Kenyan motivational books. FREE Same-Day book delivery.
Only logged in customers who have purchased this product may leave a review.
Vendor Information
- Store Name: Kibangabooks
- Vendor: Kibangabooks
-
Address:
ACCRA ROAD, BEHIND ARCHIVES
ACCRA TRADE CENTRE 3RD FL SHOP T1.
Nairobi
00100 - 4.25 rating from 4 reviews
-
The rules of wealth;Richard Templar
KShs1,495.00Add to cartA personal code for prosperity and plenty
Some people seem to find money so easy. Easy to make, easy to hold on to, and easy to grow. The rest of us just find it easy to spend.
Is it all luck, or is there something rich people know or do that we don’t? Is it something we could all learn? The answer is a resounding yes. They know the Rules of wealth.
The Rules of wealth are the guiding principles that will help you generate more money, handle it more wisely, grow it more effectively, and use it to live a happier, more fulfilling and comfortable life.
-
Violent Prayers To Disgrace Stubborn Problems book by Dr. D. K. Olukoya
KShs1,890.00Add to cartPray them with determination, pray them with aggression, pray them with violence in your spirit, pray them with violent faith, pray them mwith great expectation and your life will never remain the same. The God who answereth by fire will surely answer you in Jesus name.
-
New!OUT OF STOCK
No Human Is Limited: The Autobiography of the First Man to Run a Marathon in Under Two Hours Eliud Kipchoge
KShs2,500.00Read moreFrom the greatest marathon runner in history and the person who redefined the limits of marathon running comes an awe-inspiring memoir that proves a positive and unwavering attitude can lead to achieving the seemingly impossible.
-
New!
The Archer book by Paulo Coelho
KShs1,700.00Add to cartIn The Archer we meet Tetsuya, a man once famous for his prodigious gift with a bow and arrow but who has since retired from public life, and the boy who comes searching for him. The boy has many questions, and in answering them Tetsuya illustrates the way of the bow and the tenets of a meaningful life.
Related products
-
New!
Life’s Amazing secrets book by Gaur Gopal Das
KShs1,990.00Add to cartStop going through life,
Start growing through life! While navigating their way through Mumbai’s horrendous traffic, Gaur Gopal Das and his wealthy young friend Harry get talking, delving into concepts ranging from the human condition to finding one’s purpose in life and the key to lasting happiness. -
New!
The Sun is also a Star book by Nikola Yoon
KShs1,495.00Add to cartEverything will have you falling in love with Natasha and Daniel as they fall in love with each other!
Natasha: I’m a girl who believes in science and facts. Not fate. Not destiny. Or dreams that will never come true. I’m definitely not the kind of girl who meets a cute boy on a crowded New York City street and falls in love with him. Not when my family is twelve hours away from being deported to Jamaica. Falling in love with him won’t be my story.
Daniel: I’ve always been the good son, the good student, living up to my parents’ high expectations. Never the poet. Or the dreamer. But when I see her, I forget about all that. Something about Natasha makes me think that fate has something much more extraordinary in store—for both of us.
The Universe: Every moment in our lives has brought us to this single moment. A million futures lie before us. Which one will come true?
Book Available in kenya| Online bookstore| Kenya’s leading bookshop|Same-Day book delivery.
-
New!
Sell like crazy book by Sabri Suby
KShs1,890.00Add to cartIn what some are calling the most controversial marketing book of the decade. Sell Like Crazy reveals an 8-phase selling system for generating absurd amounts of leads, sales and profit for any business in any marketing with digital marketing!
-
New!
Blue Ocean Strategy ; W Chan Kim ReneeMouborgne [Paperback]
KShs1,990.00Add to cartBlue Ocean Strategy ; W Chan Kim ReneeMouborgne [Paperback]
BLUE OCEAN STRATEGY presents a systematic approach to making the competition irrelevant and outlines principles and tools any organization can use to create and capture their own blue oceans. This expanded edition includes:
- A new preface by the authors: Help! My Ocean Is Turning Red
- Updates on all cases and examples in the book, bringing their stories up to the present time
- Two new chapters and an expanded third one–Alignment, Renewal, and Red Ocean Traps –that address the most pressing questions readers have asked over the past 10 years
A landmark work that upends traditional thinking about strategy, this bestselling book charts a bold new path to winning the future. Consider this your guide to creating uncontested market space–and making the competition irrelevant.
-
New!
The Dead Aid: Why Aid is not working and how there is another way for africa book by Dambisa Moyo
KShs1,495.00Add to cartThe Dead Aid: Why Aid is not working and how there is another way for africa book by Dambisa Moyo
A national bestseller, Dead Aid unflinchingly confronts one of the greatest myths of our time: that billions of dollars in aid sent from wealthy countries to developing African nations has helped to reduce poverty and increase growth. In fact, poverty levels continue to escalate and growth rates have steadily declined―and millions continue to suffer. Debunking the current model of international aid promoted by both Hollywood celebrities and policy makers, Dambisa Moyo offers a bold new road map for financing development of the world’s poorest countries.
Much debated in the United States and the United Kingdom on publication, Dead Aid is an unsettling yet optimistic work, a powerful challenge to the assumptions and arguments that support a profoundly misguided development policy in Africa. And it is a clarion call to a new, more hopeful vision of how to address the desperate poverty that plagues millions.
Book Available in kenya| Online bookstore| Kenya’s leading bookshop|Same-Day book delivery.
-
New!
The Zanzibar Wife;Deborah Rodriguez
KShs1,495.00Add to cartOman. The ancient land of frankincense, windswept deserts, and turquoise seas.
Into this magical nation come, three remarkable women, each facing a crossroad in her life.
Rachel, an American war photographer, who is struggling to ~ shed the trauma of her career. Now she has to cover a quite different story — for a glossy travel magazine.
Aviasa, a bubbly English woman who has rashly volunteered as Rachel’s ‘fixer’, a job she’s never heard of in a country she knows nothing about.
And Miza, a young woman living far from her beloved homeland of Zanzibar. As the second wife of Tarig, she remains a secret from his terrifying ‘other’ wife, Maryam. Until one day, when Tariq fails to come home…
These three women will quickly learn that, in Oman, things aren’t always what they appear to be…
The Zanzibar Wife is a bewitching story of clashing cultures, of secrets and of revelations by the author of the international bestseller The Little Coffee Shop of Kabul.
‘As if Maeve Binchy had written The Kite Runner’ Kirkus Reviews
-
New!
Notes on Grief;Chimamanda Ngozi Adichie H/C
KShs1,695.00Add to cartGrief is a cruel kind of education. You learn how ungentle mourning can be, how full of anger. You learn how glib condolences can feel. You learn how much grief is about language, the failure of language, and the grasping for language’
On 10 June 2020, the scholar James Nwoye Adichie died suddenly in Nigeria.
In this tender and powerful essay, expanded from the original New Yorker text, his daughter, a self-confessed daddy’s girl, remembers her beloved father. Notes on Grief is at once a tribute to a long life of grace and wisdom, the story of a daughter’s fierce love for a parent, and a revealing examination of the layers of loss and the nature of grief.
-
New!
Rise and shine it’s time;Florence Wanyonyi
KShs1,249.00Add to cartThis is an inspirational/motivational book. It takes you through my journey of overcoming odds of poverty and rising to educate myself in the United states Of America; it shares my story of early marriage, death of parents and spouse and victory in finding healing through a relationship with God.
-
New!
Elon Musk book by Ashlee Vance
KShs1,490.00Add to cartSouth African born Elon Musk is the renowned entrepreneur and innovator behind PayPal, SpaceX, Tesla, and SolarCity. Musk wants to save our planet; he wants to send citizens into space, to form a colony on Mars; he wants to make money while doing these things; and he wants us all to know about it. He is the real-life inspiration for the Iron Man series of films starring Robert Downey Junior.
-
New!
Can’t hurt me book By David Goggins
KShs2,790.00Add to cartIn Can’t Hurt Me, he shares his astonishing life story and reveals that most of us tap into only 40% of our capabilities. Goggins calls this The 40% Rule, and his story illuminates a path that anyone can follow to push past pain, demolish fear, and reach their full potential.
-
New!
Don’t settle for Safe book by Sarah Jakes Roberts
KShs2,990.00Add to cartPopular speaker and author Sarah Jakes Roberts shows women they are not disqualified by their pain and failures and offers encouragement and strength to believe God’s best is still possible.Everyone has experiences in their lives that stop them in their tracks and become burdens they carry with them everywhere they go. No one knows this better than Sarah Jakes Roberts.
-
New!OUT OF STOCK
The unfair advantage;Ash Ali and Hasan Kubba
KShs2,250.00Read moreThis ground-breaking book exposes the myths behind startup success, and illuminates the real forces at work and how they can be harnessed in your favour.
The world isn’t a level playing field. Meritocracy is a myth. And if you look at those at the top, you realise that behind every success story is an Unfair Advantage. But that doesn’t just mean your parents’ wealth or who you know.
An Unfair Advantage is the element that gives you an edge over your competition. And anyone can have one.
Drawing on over two decades of hands-on experience, including as the first Marketing Director of Just Eat (a startup now worth over £5 billion), the authors show how to identify your own Unfair Advantages and apply them to any project. Hard work and grit aren’t enough, so they explore the importance of money, intelligence, insight, location, education, expertise, status and luck in the journey to success. From Snapchat to Spanx, Oprah to Elon Musk, unfair advantages have shaped the journeys of some of the most successful brands in the world. This book helps you too find the external circumstances and internal strengths to succeed in the world of business and beyond.
-
New!
Leaders eat last;Simon Sinek
KShs1,790.00Add to cartLeaders are the ones who run headfirst into the unknown They rush towards the danger They put their own interests aside to protect us or to pull us into the future Leaders would sooner sacrifice what is theirs to save what is ours And they would never sacrifice what is ours to save what is theirs This is what it means to be a leader lt means they choose to go first into danger headfirst toward the unknown And when we feel sure they will keep us safe we will march behind them and work tirelessly to see their visions come to life and proudly call ourselves their followers
-
New!
The wife between us;Greer Hendricks And Sarah Pekkanen
KShs1,850.00Add to cartWhen you read this book, you will make many assumptions.
You will assume you are reading about a jealous ex-wife.
You will assume she is obsessed with her replacement – a beautiful, younger woman who is about to marry the man they both love.
You will assume you know the anatomy of this tangled love triangle.
Assume nothing.Twisted and deliciously chilling, Greer Hendricks and Sarah Pekkanen’s The Wife Between Us exposes the secret complexities of an enviable marriage – and the dangerous truths we ignore in the name of love.
Read between the lies.
-
New!OUT OF STOCK
The contented little baby book of weaning;Gina Ford
KShs2,290.00Read moreWeaning your baby on to solid foods is one of the most important milestones during the early months of parenthood, and Gina’s expert advice on weaning makes a baby’s transition from milk to solid foods as straightforward as possible. Successful weaning establishes a pattern of healthy eating in babies, avoiding the pitfalls of fussy eaters restricted to a narrow diet.
In this revised edition of The Contented Little Baby Book of Weaning, Gina includes the latest recommendations regarding breast-feeding and the introduction of solid food from the World Health Organisation and the UK Department of Health. She aims to take the worry out of weaning, guiding parents step-by-step through the process and shares the insight and expertise gained from personally helping to care for over 300 babies, and advising thousands more parents via her consultation service and website.
Included in this revised edition:
– The best time of day to introduce the first solid food
– Which foods to introduce and at what age
– Getting the balance of milk feeds and solids right
– How to eliminate night feeds once solids are introduced
– The importance of introducing finger foods at the right age
– Extended parent-friendly feeding plans to take parents step-by-step through the different stages
– Newly developed rotating meal planners for older children up to the end of the first year
– Brand new questions and answers giving the most up-to-date advice to parents.
The Contented Little Baby Book of Weaning is the definitive guide to ensuring babies eat well now and as they grow up and is as relevant and helpful to those parents who have not previously followed Gina’s routines.Author: Gina Ford
ISBN:9780091912680
-
New!
Thursdays book By Jackson Biko – Zulu
KShs1,200.00Add to cartThe band is struggling. Every Thursday they play in the streets of Nairobi, outside a building that houses a recording label they will sign them, give them their big break. At night, they play in a shady bar overlooking a junkyard with dismembered vehicles.
They are hungry to make it.But does the universe share their hunger?
-
New!
Beyond order by Jordan B Peterson
KShs2,595.00Add to cartThe long-awaited sequel to 12 RULES FOR LIFE, which has sold over 5 million copies around the world
In 12 Rules for Life, acclaimed public thinker and clinical psychologist Jordan B. Peterson offered an antidote to the chaos in our lives: eternal truths applied to modern anxieties. His insights have helped millions of readers and resonated powerfully around the world.
Now in this much-anticipated sequel, Peterson goes further, showing that part of life’s meaning comes from reaching out into the domain beyond what we know, and adapting to an ever-transforming world. While an excess of chaos threatens us with uncertainty, an excess of order leads to a lack of curiosity and creative vitality. Beyond Order therefore calls on us to balance the two fundamental principles of reality – order and chaos - and reveals the profound meaning that can be found on the path that divides them.
In times of instability and suffering, Peterson reminds us that there are sources of strength on which we can all draw: insights borrowed from psychology, philosophy, and humanity’s greatest myths and stories. Drawing on the hard-won truths of ancient wisdom, as well as deeply personal lessons from his own life and clinical practice, Peterson offers twelve new principles to guide readers towards a more courageous, truthful and meaningful life.
Buy cheapest book, Beyond order by Jordan B Peterson online at best price in Nairobi, Kenya
Book Available in kenya| Leading and best Online bookstore/ bookshop| Kenya’s leading bookshop|Same-Day book delivery.
![Blue Ocean Strategy ; W Chan Kim ReneeMouborgne [Paperback]](https://kibangabooks.com/wp-content/uploads/2020/12/Blue-Ocean-Strategy-W-Chan-Kim-ReneeMouborgne-Paperback-320x320.jpeg)
Top rated products
-
The power of a praying kid book by Stormie Ormatian
KShs690.00
-
Pillow Thoughts II book by Courtney Peppernell
KShs2,190.00
-
Atomic habits, tiny changes remarkable results book by James clear
KShs2,190.00
-
Boundaries in Dating;Dr Henry Cloud And John Townsend
KShs1,895.00
-
Torn Between.
KShs750.00
On Sale
-
The Alchemist book By Paulo Coelho (Hardback)
KShs1,590.00
-
The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It book by Michael E. Gerber
KShs2,300.00
-
Cant hurt me book By David Goggins
KShs2,790.00
-
Harry Potter and the Sorcerer's Stone book by J.K. Rowling (Author)
KShs1,990.00
-
Sex and Vanity: from the bestselling author of Crazy Rich Asians book by Kevin Kwan
KShs1,890.00
Reviews
There are no reviews yet.