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The Toyota Way to Service Excellence: Lean Transformation in Service Organizations By Jeffrey K. Liker Karyn Ross

KShs2,995.00

The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way.

 

A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you’ll learn how take advantage of all Lean has to offer.

With this book as your guide, you’ll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing.

 

Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean.

 

Buy The Toyota Way to Service Excellence: Lean Transformation in Service Organizations By Jeffrey K. Liker Karyn Ross  affordable price in Nairobi, Kenya.

 

Book Available in kenya| Online bookstore| Kenya’s leading bookshop|Kenyan motivational books. FREE Same-Day book delivery.

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  • Store Name: Kibangabooks
  • Vendor: Kibangabooks
  • Address: nairobi
  • 3.11 rating from 9 reviews
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    Book Available in kenya| Online bookstore| Kenya’s leading bookshop|Kenyan motivational books. FREE Same-Day book delivery.

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    My Vision: Challenges in the Race for Excellence is a unique book in which His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the United Arab Emirates and Ruler of Dubai, examines aspects of the UAE’s unique development experience. This young country is making every effort to achieve excellence and upgrade its status from a regional economic centre into an international hub. It is striving to excel in services, tourism, the knowledge economy and creative human resources in order to reach its ambitious development goals. While addressing the people of Dubai and the UAE, Sheikh Mohammed’s wider audience also includes the Arab world. Dubai’s unique development experience sets a creative example for the Arab world to follow. The book, therefore, represents a message of optimism that if all the constituents of any given society agree to excel in all fields, different cultures and religions can coexist without the slightest problem. The proof he provides is Dubai itself. Key Features Follows the tremendous success of its Arabic version, published in 2006. My Vision is an authentic historical document, which testifies to the perceptive quality of Sheikh Mohammed’s vision. The advice and model presented in this valuable work will be useful not only to the leaders of nations, but also all those who yearn for success.

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