The Toyota Way to Service Excellence: Lean Transformation in Service Organizations By Jeffrey K. Liker Karyn Ross
The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way.
A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you’ll learn how take advantage of all Lean has to offer.
With this book as your guide, you’ll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing.
Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean.
Buy The Toyota Way to Service Excellence: Lean Transformation in Service Organizations By Jeffrey K. Liker Karyn Ross affordable price in Nairobi, Kenya.
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Ten types of Human book by Dexter DiasKShs2,190.00Read more
The Ten Types of Human is at once a provocation and a roadmap of the hidden parts of us It is a book to inspire to refashion our understanding of our many selves and semblances and ultimately to find fresh ways to be free
The One Thing:The Surprisingly Simple Truth Behind Extraordinary Results By Gary KellerKShs1,950.00Add to cart
YOU WANT LESS
You want fewer distractions and less on your plate. The daily barrage of e-mails, texts, tweets, messages, and meetings distract you and stress you out. The simultaneous demands of work and family are taking a toll. And what’s the cost? Second-rate work, missed deadlines, smaller pay cheques, fewer promotions – and lots of stress.
AND YOU WANT MORE
You want more productivity from your work. More income for a better lifestyle. You want more satisfaction from life, and more time for yourself, your family, and your friends.
NOW YOU CAN HAVE BOTH – LESS AND MORE.
Stoicism and the art of happiness By Donald RobertsonKShs1,990.00Add to cart
finding a happier way of life draws on the ancient wisdom of the stoics to reveal lasting truths and proven strategies for enhanced well-being.
Buy Stoicism and the art of happiness By Donald Robertson online at best price in Nairobi, Kenya
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Living Beyond Your Feelings: Controlling Emotions So They Don’t Control you by Joyce MeyerKShs1,895.00Add to cart
Living Beyond Your Feelings: Controlling Emotions So They Don’t Control you by Joyce Meyer
The average person has 70,000 thoughts every day, and many of those thoughts trigger a corresponding emotion. No wonder so many of us often feel like we’re controlled by our emotions. Our lives would be much improved if we controlled them.
In LIVING BEYOND YOUR FEELINGS, Joyce Meyer examines the gamut of feelings that human beings experience. She discusses the way that the brain processes and stores memories and thoughts, and then – emotion by emotion – she explains how we can manage our reactions to those emotions.
By doing that, she gives the reader a toolbox for managing the way we react to the onslaught of feelings that can wreak havoc on our lives.
In this book, Meyer blends the wisdom of the Bible with the latest psychological research and discusses: the 4 personality types and their influence on one’s outlook, the impact of stress on physical and emotional health, the power of memories, the influence of words on emotions, anger & resentment, sadness, loss & grief, fear, guilt & regret, the power of replacing reactions with pro-actions, and the benefits of happiness.
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The Mzungu Boy Paperback – July 4, 2017 by Meja MwangiKShs1,150.00Read more
The Mzungu Boy Paperback – July 4, 2017 by Meja Mwangi
The Mzungu Boy is a work of fiction that takes place in Kenya, Africa, in the early 1950s.
At that time the country, a British colony, was faced with an uprising that became known as the Mau Mau Rebellion. Much of Kenya, including the best farmland, was in the hands of European settlers. At best, native Kenyans were allowed to work on the land as tenant farmers, under exploitative and demeaning conditions. The rebels wanted the white settlers to leave the country so native Africans could have their independence. As the uprising gained momentum, British rulers declared a state of emergency.
Troops set out to arrest Mau Mau leaders, and rebel groups took to hiding in the forests.
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